IN-HOUSE COMPLAINTS PROCEDURE

Fast Property Consultants Ltd

Company number: 10161295

Address: Unit 6, Clawthorpe Hall Business Centre, Burton In Kendal, Carnforth, Cumbria, England, LA6 1NU

Email: jackie@fastpropertyconsultants.com

1. Our Commitment

Fast Property Consultants Ltd is committed to providing a professional service to all our clients and customers. We take complaints seriously and aim to resolve any issues quickly, fairly, and transparently.

If something goes wrong, we encourage you to tell us about it — your feedback helps us improve our services.

2. How to Make a Complaint

If you have a complaint about any aspect of our residential sourcing, lettings introduction, or client services, please contact us in writing via:

Email: jackie@fastpropertyconsultants.com

Post: Fast Property Consultants Ltd

Unit 6, Clawthorpe Hall Business Centre

Burton In Kendal, Carnforth

Cumbria, England, LA6 1NU

Please include:

Your full name and contact details

The nature of the complaint

The date and details of the issue

Any relevant supporting documentation

3. What Happens Next

Acknowledgement:

We will acknowledge receipt of your complaint in writing within 14 working days.

Investigation:

Your complaint will be thoroughly investigated by a senior member of the team. We aim to issue a full response within 90 working days.

Response:

You will receive a written response outlining:

Our findings

Any actions taken

Resolution offered (if applicable)

If we are unable to respond fully within 90 working days, we will update you with a revised timescale and explain the reason for the delay.

4. If You’re Not Satisfied

If, after our final response, you remain dissatisfied with the outcome, you may refer your complaint to the The Property Ombudsman (TPO), provided your complaint falls within their scope.

You must refer your complaint to TPO within 12 months of our final response.

The Property Ombudsman

Unit 159756, PO Box 7169, Poole, BH15 9EL

📞 01722 333 306

🌐 www.tpos.co.uk

5. Notes

This complaints procedure is intended for use by residential sourcing clients and let-only clients.

If your complaint relates to commercial property, a separate policy may apply.

If legal proceedings or threats of legal action are made, we may pause our complaints process until those matters are resolved.

6. Updates

This policy was last updated on 08/01/2026 and is reviewed annually.